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Amazon Delivered To Wrong Address? Here’s What To Do (2023)


Waiting for your Amazon package to arrive is a fun, anticipation-filled experience. But if your package never arrives, what can you do? And, even worse, what if your package was marked as delivered even though it never came?

Photo: Stock Catalog/Quote Catalog / Flickr / CC BY 2.0

If Amazon delivered your order to the wrong address, contact customer service for a replacement or refund by calling 1-888-240-4331 or using the online chat feature. You could also check around your house’s exterior and ask neighbors if they received it. If a package is mistakenly delivered to your home, you’re not obligated to return or pay for it.

Keep reading to learn the steps to take if your Amazon package was delivered to the wrong address. We’ll also cover who is responsible for wrongly delivered packages and whether you can keep packages that were mistakenly delivered to your house.

What Do I Do If Amazon Delivered To The Wrong Address?

If your Amazon package was delivered to the wrong address, contact Amazon Customer Service.

You can speak with a representative through online chat or call the company’s customer service line at 1-888-240-4331.

To access online chat, first go to the general Amazon Customer Service page. You’ll be asked, “What would you like help with today?” Click on “Something else.” Then click, “I need more help.” This will open a chat window with an automated bot.

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When the bot asks about your problem, say, “Talk to a representative.” This will give you several options, two of which are to chat with an associate immediately and request a phone call.

From here, you should be able to speak to an Amazon associate who can help. Typically, Amazon will be happy to send you a replacement, or you can request a refund.

Why Was My Package Delivered To The Wrong Address?

There are a few potential reasons why your package wasn’t delivered to the right place.

First, the Amazon delivery driver may have made a mistake. Human error is often the reason for misdelivered packages.

Second, you may have entered your address incorrectly. Common mistakes include forgetting to include your apartment number or street direction. 

What If My Order Is Marked As Delivered, But It Never Showed Up?

You can take action in a few different ways if your package is marked as delivered but never showed up.

  • Go to the “Your Orders” page to make sure that the address was input correctly.
  • Check the outside of your house to see if the package was left at a side door or in the mailbox. 
  • Look for a notice of attempted delivery outside your door or in your mailbox.
  • Ask your neighbors if they received your package. You can also post to social media pages for your HOA or apartment complex, or make a post in a neighborhood app such as NextDoor.
  • Wait 48 hours. In rare circumstances, packages can be marked as delivered as many as 48 hours before they actually arrive.
  • Contact Amazon Customer Service for a replacement or refund.
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Can You Keep Amazon Packages Wrongly Delivered To Your House?

You can keep Amazon packages that were wrongly delivered to your house. The Federal Trade Commission says that under the law, companies cannot send you unordered merchandise and then demand payment.

Therefore, when you receive items that you didn’t order, you aren’t obligated to pay for them. You don’t have to return them, either. You can look at a wrongly delivered Amazon package as a free gift.

It’s possible that a friend or family member sent you the Amazon package as a surprise, so you may want to ask them to see if this is the case.

What Can You Do With Wrongly Delivered Amazon Packages?

If you don’t feel right keeping an Amazon package that you did not order, you can reach out to Amazon Customer Service. You can report unwanted packages here.

Another option is to look at the address on the package. If it belongs to one of your neighbors, they’d likely appreciate it if you dropped it off at their house.

Amazon typically investigates packages that are reported missing. So, if you keep a wrongly delivered Amazon package, you may receive a visit from someone attempting to figure out what happened. Still, you’re not obligated to return or pay for the package.

What If You’ve Received Multiple Packages You Didn’t Order?

If you’ve received multiple misdelivered packages, this could be because whoever used to live at your address has not yet updated their default Amazon address. You can contact your postal service to resolve this issue.

Who Is Responsible If A Package Is Delivered To The Wrong Address?

The seller is always responsible when a package is delivered to the wrong address. 

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The recipient of the package and the person who ordered the package cannot be held responsible under the Uniform Commercial Code (UCC). The UCC states that it is the seller’s duty to both sell and deliver.

However, this is assuming that the buyer entered the correct address when they placed the order. If they did not input the right address, they might not be entitled to a replacement or refund.

Does Amazon Refund For Wrong Address?

Amazon usually offers refunds for packages delivered to the wrong address unless the address was not entered correctly. The company frequently offers to replace the package for free as well.

How To Request A Refund

You can request a refund for your Amazon order by logging in to your account and going to the “Your Orders” page.

Next, find the order that wasn’t delivered to the correct address, and click “Problem with order.” Select “Request refund” and briefly explain what happened in the provided text box. Let Amazon know that the package was delivered to the wrong place.

Submit your refund request. You should receive an update from Amazon regarding whether or not they’ll approve it within a week. This update will be delivered to your email inbox.

You can also view your request status by going to “Your Orders,” locating your order, and selecting “Problem with order.”

Alternative Ways To Request A Refund

Another option is to speak with an Amazon employee. 

You can do this by calling customer service at 1-888-240-4331 or accessing the online chat feature. Instructions on how to do this can be found in the “What Do I Do If Amazon Delivered To The Wrong Address?” section above.


If you believe your Amazon package was delivered to the wrong address, use Amazon’s online chat feature or call customer service at 1-888-240-4331 to request a replacement or refund.

You may also be able to find your package by looking around the outside of your house, especially the side doors and your mailbox. Speaking with your neighbors may reveal that one of them received your package.

On the flip side, if you received a package that you didn’t order, you can keep it. Legally, you don’t have to pay for it, return it, or ensure it gets to the right place.